Returns & Exchanges

At PDI Kitchen, Bath & Lighting, we want you to be completely satisfied with your home fixtures, which is why we offer a 30-day return window on most unused items in their original packaging. Please note that custom orders and installed products are generally non-returnable to ensure the quality and integrity of our inventory.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team or visit one of our showroom locations with your original order number and receipt to verify eligibility for a return.

• 2.
  Obtain Authorization

  Once your request is reviewed, you will receive a Return Goods Authorization (RGA) number which must be clearly marked on your return shipment to ensure proper processing.

• 3.
  Pack and Ship

  Carefully pack your items in their original manufacturer packaging, including all manuals and hardware, and ship them back to our designated distribution center.

• 4.
  Inspection and Refund

  Our warehouse team will inspect the returned merchandise for damages; once approved, a refund will be issued to your original payment method, minus any applicable restocking fees.