Frequently Asked Questions
Expert advice and support for your home renovation journey.
What is the standard lead time for plumbing and lighting fixtures?
Most in-stock items ship within 3-5 business days. Special order finishes or custom lighting fixtures typically have a lead time of 4-8 weeks depending on the manufacturer.
Do you offer professional installation services?
PDI focuses on providing high-quality products and design expertise. While we do not provide direct installation, we can recommend a network of licensed and insured contractors in your area.
What is your return policy for kitchen and bath products?
Unused items in their original packaging can be returned within 30 days of delivery. Please note that a restocking fee may apply to certain large items or special orders.
Can I see the products in person before purchasing?
Yes, we encourage customers to visit one of our premier showrooms to experience our kitchen, bath, and lighting collections firsthand and consult with our design experts.
How do I track my freight shipment for large items like bathtubs?
Once your order ships via freight, you will receive a tracking number and the carrier will contact you directly to schedule a delivery window that fits your schedule.
Are your products covered by a warranty?
All products sold by PDI Kitchen, Bath & Lighting carry the full manufacturer's warranty. We are happy to assist you in coordinating with the manufacturer should a warranty claim arise.